Service Advisor

Blasius Auto Group; Danbury (CT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase and lease计划

Family owned and operated since 1935

Health and wellness

Lunch is provided when working Sundays

Job summary

Blasius Auto Group in Danbury, CT is seeking a Service Advisor to deliver an outstanding customer experience in a fast-paced service department. You will greet customers, explain maintenance and repair options, and coordinate with technicians to ensure timely and accurate service.

We value professionalism, clear communication, and a strong commitment to customer satisfaction. Experience in automotive customer service or retail sales is preferred, with opportunities for growth and training within

Qualifications

• Minimum 7 years in a customer service setting, retail sales setting, or hospitality industry.
• Experience in automotive customer service or automotive retail sales is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee the service flow and ensure prompt, courteous customer service.
• Own the customer experience from start to finish per the service process.
• Provide product knowledge and guidance on vehicle diagnostics and repairs.
• Coordinate with technicians to distribute work efficiently.
• Maintain a professional, friendly environment for clients and staff.

Skills

Customer service

Retail sales

Communication

Teamwork

Job description

We are seeking professional, energetic, and high performance individuals to join our fast-paced Service Department.As a Service Advisor, you are exclusively and fully responsible for our customer’s complete satisfaction as well as the overall customer experience. You are the first point of contact with our customers, and must be well-versed in maintenance items, service repairs and automotive product knowledgeand services, as well as the overall customer service experience. Beginning with a prompt professional greeting, a consistent proven service processand crystal clear communication,whileunderstanding the entire service repair order process all in a team environment. Service Advisors are true automotive professionals, who genuinely enjoy helping clients and other fellow employees. We are open to individuals who have limited experience inthe automotive industry, but must have previous experiencein an automotive customer service setting, automotive retail sales setting orthe mechanical fleet industryor the hospitality industry.

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase and lease plans

• Family owned and operated since 1935

• Health and wellness
• Lunch is provided when working Saturdays

• Discounts on partsand service repairs

Responsibilities

• Oversee and maintainthe flow of the ServiceLanes through out the day and evening. Ensure that all customers receive prompt and courteous service while providingan exceptional customer experience.
• Take full responsibility andownership of the customer's service experience by following a consistent and proven service process along with additional assignments that allow the dealership to leave a positive and long-lasting impression with our valuedcustomers everyday.
• Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles, whether its via phone, email, text messageor in person, to assure the client is handled properly anddoes not get mishandled or misguided
• Present all vehicle diagnostics, service repairs, maintenance services, recommended and scheduled services from our trained technicians to promote reliable worry-free driving for our service customers.
• Distribute work between technicians efficiently

Qualifications

• Required to promote an organized, professional and friendly setting forour clients, as well as structuring the framework for other employees.
• Must have the ability to manage and surpassthe expectations of our clients and other fellow employees
• Time management skills to meet and/orexceed assigned completion times, assurances and commitments
• The focusand ability to effectively communicate and develop business relationships with our customers, along with shareteambuildingskills with fellow co-workers.
• Professional, well-groomed personal appearance.
• Help cultivate effective ideas along with automotive best practices
• Must have a team focus and highly driven to inspire a consistent customer centric aptitude
• Must have a minimum of 7 years in a customer service setting, retail sales setting or in the hospitality industry
• Must have a minimum of 5years in the automotive industry
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen