Service Advisor — Parts, Repairs & Customer Care

Sri Healthcare; Clarksville (TN); Hybride; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Life & disability insurance

Employee discounts

401K with company match

Flexible spending account

Paid holidays & vacation

Training & advancement opportunities

Résumé du poste

Bobcat is hiring a Service Advisor to work one-on-one with customers, advising on parts and service options for equipment, and coordinating with technicians to ensure optimal service outcomes. The role emphasizes training, product knowledge, and honest guidance.

The position offers in-house training, competitive compensation, and benefits. Hours are Monday–Friday, 7am–5pm, with opportunities for career advancement and a structured, customer-centric work environment.

Qualifications

• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.

Responsabilités

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Connaissances

Customer service

Interpersonal skills

Communication

Data entry

Organizational skills

Team player

Computer skills

Learning ability

Outils

Company software

Description du poste

Bobcat is hiring a Service Advisor to work one-on-one with customers, advising on parts and service options for equipment, and coordinating with technicians to ensure optimal service outcomes. The role emphasizes training, product knowledge, and honest guidance.

The position offers in-house training, competitive compensation, and benefits. Hours are Monday–Friday, 7am–5pm, with opportunities for career advancement and a structured, customer-centric work environment.