Automotive Service Advisor: Growth, Training & Team

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Team-focused environment

Career growth opportunities

Ongoing training and coaching

Job summary

Bob King Automotive Group is hiring an Automotive Service Advisor in Winston-Salem, NC. This is a fast-paced service department role focused on helping customers, guiding service visits, and delivering a positive experience from start to finish.

You will communicate repair needs and timelines, document concerns, and collaborate with technicians and parts to keep vehicles moving. Training and career growth are available in a supportive team setting.

Qualifications

• Strong communication and customer service skills required.
• Ability to listen to customer concerns and document them accurately.
• Comfort with technology and diagnostic tools is a plus.

Responsibilities

• Welcome customers with professionalism and urgency.
• Listen carefully to concerns and document them accurately.
• Create clear, detailed repair orders.
• Communicate inspection results, maintenance needs, pricing, and timelines.
• Work closely with technicians, parts, and management to keep vehicles moving.
• Follow up with customers throughout the repair process.
• Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
• Review service history and present needed maintenance recommendations.
• Help drive customer satisfaction, retention, and department growth.
• Be part of a team that values accountability and results.

Skills

Customer service

Excellent communication

Multitasking

Professional appearance

Team player

Job description

Bob King Automotive Group is hiring an Automotive Service Advisor in Winston-Salem, NC. This is a fast-paced service department role focused on helping customers, guiding service visits, and delivering a positive experience from start to finish.

You will communicate repair needs and timelines, document concerns, and collaborate with technicians and parts to keep vehicles moving. Training and career growth are available in a supportive team setting.