Service Advisor – Construction Equipment

Winchester Equipment Co.; Bristow (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

Profit sharing

PTO / Paid Holidays

Boot allowance

Training & Development

Job summary

Bobcat of Northern Virginia, a division of Winchester Equipment Co., is hiring a Service Writer to join our team. You will handle customer inquiries, document equipment issues, prepare repair orders, and coordinate with technicians to schedule service visits.

You will provide cost and time estimates, communicate updates to customers, and ensure high levels of satisfaction. The role requires strong communication, multitasking, and attention to detail in a fast-paced service environment.

Qualifications

• Highly motivated and goal driven.
• Excellent Customer Service skills.
• Excellent telephone and computer skills.
• Should be able to lift up to 50 lbs.
• Attention to detail and accuracy.
• Prior experience with construction equipment preferred.

Responsibilities

• Answering phone calls, intake of customer's description of equipment issue
• Repair order management
• Scheduling Service appointments and assigning to technicians
• Providing cost and time estimates for repairs
• Communicating the customer's concerns to the technicians
• Keeping the customer informed of their equipment's status
• Customer Satisfaction

Skills

Customer service

Phone skills

Computer skills

Motivation

Attention to detail

Job description

Bobcat of Northern Virginia, a division of Winchester Equipment Co., is hiring a Service Writer to join our team. You will handle customer inquiries, document equipment issues, prepare repair orders, and coordinate with technicians to schedule service visits.

You will provide cost and time estimates, communicate updates to customers, and ensure high levels of satisfaction. The role requires strong communication, multitasking, and attention to detail in a fast-paced service environment.