Service Advisor

Sri Healthcare; Raleigh (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life & disability

401K with company match

Flexible spending account

Paid holidays & vacation

Training & advancement opportunities

Employee discounts

Job summary

Bobcat - GDN in Raleigh, NC seeks a Service Advisor to guide customers on parts and service options, leveraging training to deliver honest guidance and friendly service.

You will coordinate with technicians, schedule work, manage warranty and admin tasks, and maintain strong customer relationships in a fast-paced shop setting; in-house training and competitive compensation are provided.

Qualifications

• Experience in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills.
• Ability to handle high phone volume with accuracy.
• Strong organizational skills and attention to detail.
• Must be able to learn company software quickly.

Responsibilities

• Greet customers and maintain a positive relationship to ensure repeat business.
• Consult with technicians about needed repairs and alternatives.
• Schedule all service work and supervise administration and warranty.
• Communicate with Parts team for parts needs and verify entries on service orders.
• Inform customers about technicians’ findings.
• Maintain workload in a fast-paced environment with multitasking.

Skills

Customer service

Communication

Data entry

Teamwork

Organizational skills

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Advisor

To ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Service Advisor $45k-$55k DOEPlus Bonus Monday-Friday (7am-5pm)

Essential Functions:

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment/Physical Demands:

Most working hours are spent sitting down and working on a computer. Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. Answering the phone and speaking with customers and employees. The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud. While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.

Position Type:

This is a full-time position.

Job Requirements:

• Previous experience working in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.
• Reports to: Service Department Manager

Expected Hours of Work:

The Bobcat is open 5 days per week (M - F). Times will vary throughout the year, but retail hours are M-F (7am to 5pm).

Benefits:

• Health, Dental, Life & Disability Policies Employee Discounts 401K Plan with Company Match Flexible Spending Account Paid Holidays & Vacation Training & Advancement Opportunities
• Pre-Employment drug screens, background check & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team. Our employees are the heart of our company with a shared vision and solid set of core values. Our employees are dependable, enthusiastic, hardworking, and ready to assist our customers. We find a purpose to drive them, a culture to thrive in, and a world of opportunities.

“Our Team Makes IT Happen”