Service Advisor - Luxury Auto Care & Growth Path

BMW of Minnetonka; Oak Knoll (MN); On-site; USD 41,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

PTO & Holidays

Disability coverage

Life Insurance

401(k)

Employee stock purchase

Vehicle discounts

Wellness programs

Training programs

Job summary

BMW of Minnetonka is seeking a driven Service Advisor to be the face of our service department, guiding guests through vehicle maintenance with transparency and care.

You will greet customers, identify concerns, create repair orders, and coordinate with technicians to deliver accurate estimates and timely updates.

Join a premier luxury team within Lithia & Driveway, with comprehensive benefits and ongoing training to advance your career.

Qualifications

• 1 or more years of previous Service Advisor experience.
• 1 or more years experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• 1 year of mechanical understanding of an automobile.

Responsibilities

• Greet customers and accurately identify vehicle concerns and maintenance needs.
• Serve as the liaison between customers and technicians throughout the repair process.
• Create detailed repair orders and service estimates.
• Present maintenance recommendations and repair needs clearly and professionally.
• Verify warranty coverage and administer manufacturer warranty claims when applicable.
• Keep customers informed on repair progress, completion timelines, and costs.
• Build long-term customer relationships through exceptional communication and follow-up.
• Help ensure high levels of customer satisfaction and retention.

Skills

Service Advisor experience

Automotive technician experience

Customer service

Mechanical understanding

Job description

BMW of Minnetonka is seeking a driven Service Advisor to be the face of our service department, guiding guests through vehicle maintenance with transparency and care.

You will greet customers, identify concerns, create repair orders, and coordinate with technicians to deliver accurate estimates and timely updates.

Join a premier luxury team within Lithia & Driveway, with comprehensive benefits and ongoing training to advance your career.