Luxury Auto Service Advisor

Group1 Automotive, Inc.; Merriam (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) with company match

Paid time off & holidays

Training & development

Career advancement

Job summary

BMW of Shawnee Mission is seeking a customer-focused Service Advisor to join our award-winning service team. You will be the primary contact between customers and the service department, documenting issues, preparing estimates, and coordinating with technicians to ensure timely repairs and premium ownership experiences.

The ideal candidate has at least 2 years of automotive service advisory experience, excellent communication and relationship-building abilities, and a proven track record of

Qualifications

• Minimum of 2 years of experience as an Automotive Service Advisor.
• Strong knowledge of automotive maintenance and repair processes.
• Excellent customer service, communication, and relationship-building skills.
• Proven ability to sell recommended maintenance and repair services.
• Strong organizational skills and ability to manage multiple customers simultaneously.
• Proficiency with dealership management systems and computer applications.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally, building trust and rapport throughout the service experience.
• Listen to customer concerns and accurately document vehicle issues and service needs.
• Prepare service estimates, review recommended repairs, and obtain customer authorization.
• Coordinate with technicians to monitor repair progress and ensure timely completion of work.
• Communicate service updates, repair recommendations, and completion timelines to customers.
• Explain maintenance schedules, warranty coverage, and repair details in a clear and professional manner.
• Upsell maintenance services and repair recommendations based on vehicle needs while maintaining customer trust.
• Review completed repairs with customers and ensure complete satisfaction before vehicle delivery.
• Maintain accurate service records and documentation in the dealership management system.
• Resolve customer concerns promptly and professionally to ensure a positive service experience.
• Meet or exceed individual and departmental performance metrics, including customer satisfaction and sales objectives.
• Adhere to all dealership policies, manufacturer standards, and safety procedures

Skills

Customer service

Communication

Relationship-building

Sales skills

Time management

Tools

CDK

Reynolds & Reynolds

Job description

BMW of Shawnee Mission is seeking a customer-focused Service Advisor to join our award-winning service team. You will be the primary contact between customers and the service department, documenting issues, preparing estimates, and coordinating with technicians to ensure timely repairs and premium ownership experiences.

The ideal candidate has at least 2 years of automotive service advisory experience, excellent communication and relationship-building abilities, and a proven track record of