Premium Auto Service Advisor | Bonus-Eligible & Growth

Group 1 Automotive; Albuquerque, Northern (NM, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary-based pay plan

Performance bonuses

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Pinnacle Awards Recognition Program

Job summary

Sandia BMW, part of Group 1 Automotive, seeks an Automotive Service Advisor to deliver a premium service experience for BMW owners. You will greet guests, document service needs, and propose maintenance aligned with BMW guidelines, while coordinating with technicians for timely vehicle delivery.

The role emphasizes strong communication, relationship-building, and sales abilities, with opportunities for training and advancement within a premier luxury brand and dealer network.

Qualifications

• Previous Automotive Service Advisor experience required.
• Dealership experience preferred; BMW experience is a plus.
• Excellent customer service and relationship-building skills.
• Strong communication and consultative sales abilities.

Responsibilities

• Deliver a premium customer experience by greeting every guest promptly, professionally, and with genuine enthusiasm.
• Listen carefully to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on BMW manufacturer guidelines, technician inspections, and customer needs.
• Clearly communicate repair recommendations, pricing, and expected completion times.
• Partner closely with technicians and the service team to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process with proactive updates.
• Review completed repairs with customers, explaining services performed and answering any questions.
• Build long-term customer relationships that drive loyalty, repeat business, and referrals.
• Consistently achieve customer satisfaction, sales, and performance goals.
• Represent the values and professionalism of Group 1 Automotive in every customer and team interaction.

Skills

Customer service

Communication

Sales abilities

Relationship building

Education

High School Diploma or equivalent

Tools

Basic computer proficiency

Job description

Sandia BMW, part of Group 1 Automotive, seeks an Automotive Service Advisor to deliver a premium service experience for BMW owners. You will greet guests, document service needs, and propose maintenance aligned with BMW guidelines, while coordinating with technicians for timely vehicle delivery.

The role emphasizes strong communication, relationship-building, and sales abilities, with opportunities for training and advancement within a premier luxury brand and dealer network.