Luxury Service Advisor: Growth Path, Bonuses & Benefits

Group 1 Automotive, Inc.; Arlington (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group1 Automotive, Inc. is looking for a Service Advisor at BMW of Arlington to oversee the customer service experience in the service department. Responsibilities include managing vehicle intake, providing maintenance recommendations, and ensuring high customer satisfaction throughout the service process.

The ideal candidate will possess strong customer service skills, a sales-oriented mindset, and prior experience in a similar role, preferably with luxury brands. Competitive compensation and benefits are offered, along with opportunities for career advancement.

Qualifications

• Previous automotive service advisor experience preferred (BMW or luxury brand a plus).
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Greet customers promptly and professionally, identifying service needs.
• Document vehicle concerns and create accurate repair orders.
• Recommend maintenance and repair services based on inspections and diagnostics.

Skills

Customer service

Communication skills

Automotive knowledge

Sales-oriented mindset

Multitasking

Education

High school diploma or equivalent

Associate or technical degree

Tools

Dealership service software

Job description

Group1 Automotive, Inc. is looking for a Service Advisor at BMW of Arlington to oversee the customer service experience in the service department. Responsibilities include managing vehicle intake, providing maintenance recommendations, and ensuring high customer satisfaction throughout the service process.

The ideal candidate will possess strong customer service skills, a sales-oriented mindset, and prior experience in a similar role, preferably with luxury brands. Competitive compensation and benefits are offered, along with opportunities for career advancement.