Service Advisor - Lucrative Pay, PTO & Growth

Sonic Automotive, Inc.; Nederland (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Holiday closures

Employee pricing on purchases & leases

Job summary

Sonic Automotive, Inc. in Nederland, TX is seeking a Service Advisor to be a key member of the service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired efficiently and accurately.

The role requires strong communication and customer service skills, along with automotive knowledge and the ability to multitask in a fast-paced environment. Experience in an automotive dealership is preferred.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Excellent communication and customer service skills.
• Ability to explain service recommendations clearly.
• Familiarity with automotive systems and basic technical understanding.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely completion of repairs.
• Update customers on status and provide repair timelines.

Skills

Service mindset

Customer service

Communication skills

Automotive knowledge

CDK

Tools

CDK

Job description

Sonic Automotive, Inc. in Nederland, TX is seeking a Service Advisor to be a key member of the service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired efficiently and accurately.

The role requires strong communication and customer service skills, along with automotive knowledge and the ability to multitask in a fast-paced environment. Experience in an automotive dealership is preferred.