Service Advisor - Lucrative Pay & Sundays Off

Sonic Automotive; Charlotte (NC); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid time off

Job summary

Sonic Automotive, a Fortune 500 dealer group, seeks a Service Advisor for Town and Country Ford. You will bridge customers and technicians, document issues, and ensure timely service delivery.

You’ll communicate estimates, schedule work, and maintain service records while delivering excellent customer care. This full-time on-site role requires strong multitasking and organizational skills and offers performance-based earnings.

Qualifications

• 1+ years as a Service Advisor in an auto dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver’s license and clean driving record.
• Authorized to work in the USA.
• Able to pass pre-employment testing (background checks, MVR, drug test).

Responsibilities

• Greet customers professionally and document vehicle issues.
• Explain recommended services and costs to customers.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on progress and timelines.
• Prepare invoices with service details and explain charges.
• Handle payments and billing inquiries.
• Follow up to ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Tools

CDK

Job description

Sonic Automotive, a Fortune 500 dealer group, seeks a Service Advisor for Town and Country Ford. You will bridge customers and technicians, document issues, and ensure timely service delivery.

You’ll communicate estimates, schedule work, and maintain service records while delivering excellent customer care. This full-time on-site role requires strong multitasking and organizational skills and offers performance-based earnings.