Service Advisor: Career Growth & 401(k) Benefits

Sonic Automotive, Inc.; Nederland (TX); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor at Philpott Toyota in Nederland, TX. You will be the liaison between customers and technicians to diagnose, service, and repair vehicles efficiently.

The role emphasizes strong customer service, clear communication, and accurate documentation of issues and costs. You will greet customers, document concerns, explain services, schedule appointments, and coordinate with technicians to ensure timely completion.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, and license verification.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status during service.
• Provide repair timelines and inform of delays.
• Create and maintain detailed service records.
• Prepare and explain invoices with service breakdowns.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction.
• Resolve customer complaints promptly and professionally.
• Stay informed about automotive technologies and services.
• Provide maintenance schedule recommendations.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Automotive systems knowledge

Tools

CDK

Job description

Sonic Automotive, Inc. is seeking a Service Advisor at Philpott Toyota in Nederland, TX. You will be the liaison between customers and technicians to diagnose, service, and repair vehicles efficiently.

The role emphasizes strong customer service, clear communication, and accurate documentation of issues and costs. You will greet customers, document concerns, explain services, schedule appointments, and coordinate with technicians to ensure timely completion.