Service Advisor: Lucrative Pay, Growth & Perks

Sonic Automotive; Charlotte (NC); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

Town and Country Ford, part of the Sonic Automotive family, seeks a Service Advisor to join our service team in Charlotte. You will be the lead liaison between customers and technicians to ensure accurate issue documentation, clear service explanations, and timely repairs.

You will manage appointments, communicate costs, update customers on progress, and maintain thorough service records to support efficient operations and customer satisfaction.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Communication

Customer service

Multitasking

Organizational skills

Time management

Automotive knowledge

Valid driver's license

Education

Tools

CDK

Job description

Town and Country Ford, part of the Sonic Automotive family, seeks a Service Advisor to join our service team in Charlotte. You will be the lead liaison between customers and technicians to ensure accurate issue documentation, clear service explanations, and timely repairs.

You will manage appointments, communicate costs, update customers on progress, and maintain thorough service records to support efficient operations and customer satisfaction.