Service Advisor - Town and Country Toyota

Sonic Automotive, Inc.; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Sonic Automotive, Inc. is seeking an efficient Service Advisor for our Town and Country Toyota dealership in Charlotte, NC. This role involves managing service appointments, providing accurate estimates for repairs, and ensuring customer satisfaction while adhering to best practices in safety and operations.

The ideal candidate will have dealership experience, excellent communication skills, and a high school diploma. Join us to grow professionally and enjoy comprehensive training and competitive benefits.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.

Responsibilities

• Schedules service appointments and greets customers.
• Provides accurate cost estimates for labor and parts.
• Maintains Customer Satisfaction Index rating.

Skills

Dealership experience

Excellent communication skills

Customer service

Knowledge of vehicle mechanical operations

Sales experience

Education

High school diploma or equivalent

Job description

Service Advisor - Town and Country Toyota in Charlotte, NC at Sonic Automotive

Location: 9101 South Boulevard
Charlotte, NC 28273

Job Type: Other

Experience: Mid-Senior Level

About

ASonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Must have dealership experience.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It’s time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.