Service Advisor - Town and Country Ford

Sonic-Automotive; Charlotte (NC); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Gym membership

Job summary

Sonic Automotive, a leading Fortune 500 automotive group, seeks a Service Advisor at Town and Country Ford in Charlotte, NC. You will be the customer liaison, guiding vehicle diagnoses, services, and repairs while maintaining detailed service records and transparent communication about costs and timelines.

Ideal candidates bring 1+ year experience, strong communication skills, and a customer-service mindset. A valid driver\'s license and pre-employment checks are required.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Valid driver\'s license and ability to pass pre-employment checks (background, MVR, drug test).

Responsibilities

• Greet customers in a friendly and professional manner.
• Document vehicle issues accurately based on customer input.
• Explain recommended services and provide cost estimates.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on status and timelines throughout the service process.
• Prepare and explain invoices with service breakdowns.
• Process payments and handle billing inquiries.
• Follow up with customers to ensure satisfaction and address concerns.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtTown and Country Ford,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• Performance-based earnings range: $75,000 to $125,000+ / year

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Experience using and working with CDK

Additional Information

• Performance-based earnings range: $75,000 to $125,000+ / year
  • Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines