Automotive Service Advisor - Fort Mill Ford

Sonic Automotive, Inc.; Fort Mill (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Job summary

Sonic Automotive, Inc. is looking for an Automotive Service Advisor at Fort Mill Ford in Fort Mill, SC. In this role, you will be responsible for scheduling service appointments and providing cost estimates while ensuring high customer satisfaction.

The position offers competitive earnings ranging from $90,000 to $120,000 annually, along with extensive training, a supportive work environment, and numerous benefits including medical, dental, and 401(k). Join us to advance your career in a thriving automotive environment.

Qualifications

• Minimum two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and greets customers.
• Provides accurate written estimates for labor and parts.
• Checks on the progress of repairs and keeps customers updated.
• Advises customers on vehicle care and maintenance.

Skills

Customer service

Excellent communication skills

Vehicle mechanical operations knowledge

Job description

Automotive Service Advisor - Fort Mill Ford in Fort Mill, SC at Sonic Automotive

Location: 801 Gold Hill Road
Fort Mill, SC 29708

Job Type: Other

Experience: Mid-Senior Level

About

At Fort Mill Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• On-Target Earnings (OTE): $90,000 - $120,000 + / year
  • If meeting and exceeding service department quotas and goals

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must perform duties and responsibilities in a safe manner.
• Must be able to demonstrate ability to pass pre‑employment testing including background checks, MVR, drug test, credit report, and valid driver’s license.

Schedule and Benefits

• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare