Service Advisor - Honda of Serramonte

Sonic Automotive, Inc.; California (MO); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k and PTO

Award-winning training programs

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor for Honda of Serramonte in California. In this full-time role, you will provide exceptional customer service and manage the service department operations. You’ll greet customers, document their vehicle issues, schedule services, and coordinate with technicians to ensure timely repairs.

The ideal candidate will have 2+ years of experience in a dealership setting and excellent organizational skills. Enjoy competitive compensation and comprehensive training while working in a rewarding automotive environment.

Qualifications

• 2+ years experience as a Service Advisor in a high-volume dealership.
• Valid Driver's License and good driving record.
• Ability to pass pre-employment testing.

Responsibilities

• Greet customers and listen to their concerns.
• Provide explanations of recommended services and repairs.
• Schedule appointments and manage service bay availability.
• Prepare and explain invoices to customers.

Skills

Excellent customer service skills

Multitasking ability

Organizational skills

Familiarity with service department operations

Education

High School Diploma or equivalent

Tools

CDK

Job description

Service Advisor - Honda of Serramonte in Colma, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Honda of Serramonte is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here.

Salary: $75,000 to $150,000

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 2+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Honda or Acura brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Schedule

• FULL TIME
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.