SERVICE ADVISOR IMMEDIATE HIRING

National Automotive Training Academy; Mexia (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Paid training

Career development

Job summary

Mike Terry Ford in Mexia, TX is seeking a professional, personable Service Advisor to join our high-volume dealership, serving as the critical link between customers and service technicians. You will guide customers through the service process and help drive department efficiency and profitability.

If you have strong communication skills, automotive knowledge, and thrive in a fast-paced dealership environment, we want to talk to you immediately.

Qualifications

• Experience in automotive service or dealership preferred.
• Strong knowledge of automotive systems.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with dealership CRM is a plus.
• Professional appearance and demeanor.

Responsibilities

• Greet customers promptly and professionally, directing them through the service process
• Listen carefully to customer concerns and accurately document vehicle issues
• Schedule service appointments, vehicle drop-offs, and pick-ups
• Consult with technicians regarding required repairs and alternative solutions
• Provide detailed cost estimates and timelines for repairs
• Verify warranty and insurance coverage when applicable
• Conduct vehicle inspections and occasional test drives
• Communicate repair updates and completion times to customers
• Upsell services, maintenance packages, and parts when appropriate
• Maintain strong customer relationships to drive repeat business
• Manage workflow and ensure efficient scheduling of the service department
• Coordinate parts ordering and ensure availability for repairs
• Process service payments and ensure all charges are clearly explained

Skills

Customer service

Communication

Multitasking

Organization

Dealership software

Tools

CRM software

Job description

SERVICE ADVISOR IMMEDIATE HIRING
Mike Terry Ford
1712 E Milam St, Mexia, TX 76667

Mike Terry Ford is actively seeking a professional, personable Service Advisor to join our growing team. This is a high-impact, customer-facing role where you will serve as the critical link between our customers and service technicians.

If you have strong communication skills, automotive knowledge, and thrive in a fast-paced dealership environment - we want to talk to you immediately.

POSITION SUMMARY

As a Service Advisor, you will be responsible for delivering an exceptional customer experience while coordinating service repairs from start to finish. You will guide customers through the service process, ensure accurate communication with technicians, and help drive service department efficiency and profitability.

RESPONSIBILITIES

• Greet customers promptly and professionally, directing them through the service process
• Listen carefully to customer concerns and accurately document vehicle issues
• Schedule service appointments, vehicle drop-offs, and pick-ups
• Consult with technicians regarding required repairs and alternative solutions
• Provide detailed cost estimates and timelines for repairs
• Verify warranty and insurance coverage when applicable
• Conduct vehicle inspections and occasional test drives
• Communicate repair updates and completion times to customers
• Upsell services, maintenance packages, and parts when appropriate
• Maintain strong customer relationships to drive repeat business
• Manage workflow and ensure efficient scheduling of the service department
• Coordinate parts ordering and ensure availability for repairs
• Process service payments and ensure all charges are clearly explained

REQUIREMENTS

• Automotive dealership or service experience preferred
• Strong understanding of automotive systems and repair processes
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Experience with dealership software/CRM systems is a plus
• Professional appearance and demeanor

COMPENSATION & BENEFITS

• $75,000 $120,000+ annual income potential
• Performance-based pay structure with strong earning upside
• Full benefits package (medical, dental, vision)
• Paid training and ongoing career development
• Stable, high-volume service department

WHY MIKE TERRY FORD

• Established, reputable dealership with strong community presence
• High-volume service department with consistent work
• Positive, team-oriented work environment
• Opportunity for long-term career growth