Main Line Service Advisor

Leif Johnson; Austin (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

PTO & Sick Leave

401(K) Match up to 3%

Employee vehicle purchase and service

Ongoing Ford and Dealership training

Advancement opportunities

Flexible Working Hours

Job summary

Leif Johnson in Austin, TX is seeking an experienced Main Line Service Advisor for the Ford Service Department. You will greet customers on the service drive, capture accurate guest concerns, and manage the repair experience from write-up to final delivery with clear communication and documentation.

The ideal candidate thrives in a fast-paced dealership setting, builds trust with customers, and recommends needed maintenance and repairs while maintaining high customer satisfaction and meeting

Qualifications

• Customer service and communication skills are essential.
• Experience in a fast-paced dealership environment is preferred.
• Ability to identify issues quickly and maintain accurate documentation.
• Proven track record of achieving customer satisfaction.

Responsibilities

• Greet customers promptly and professionally.
• Listen to concerns and document vehicle symptoms accurately.
• Perform a complete service walk-around and review history.
• Prepare accurate labor and parts estimates and obtain customer authorization.
• Communicate repairs and estimates to customers and update progress throughout the day.
• Explain completed work and charges to customers and follow up for satisfaction.

Skills

Customer service

Strong communication

Problem solving

Teamwork

Ford dealership experience

Education

High school diploma or equivalent

Tools

Computer skills

CRM software

Job description

We are seeking an experienced, driven and customer-focused Main Line Service Advisor to join our Ford Service Department. This position is responsible for greeting customers on the service drive, taking all and accurate information of the guests concerns while being very thorough, managing the customer's repair experience from initial write-up through final delivery while maintaining strong communication, accurate documentation and a high level of customer satisfaction.

The ideal candidate is organized, comfortable working in a fast-paced dealership environment, and able to build trust with customers while recommending necessary maintenance and repairs.

Service Advisor Compensation and Benefits:

• Performance based earning potential
• Flexible Working Hours
• Health/Vision/Dental Insurance
• PTO & Sick Leave
• 401(K) Match up to 3%
• Employee vehicle purchase and service discounts
• Ongoing Ford and Dealership training
• Advancement opportunities

Service Advisor Responsibilities:

• Review appointments before the next day
• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Perform a complete service walk-around and review vehicle history
• Determine and recommend maintenance base on age/mileage/condition and history of prior service history
• Prepare a complete and accurate estimate of cost for labor and parts
• Obtain customer authorization throughout the repair process
• Review technician video inspections and communicate recommended repairs to customers
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Follow up with customer after service completed for customer satisfaction survey
• Meet dealership goals for sales, customer satisfaction and repair-order performance
• Maintain an organized work area and comply with dealership and Ford processes

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.