Service Advisor: High-Earning Potential + Growth & Benefits

National Automotive Training Academy; Mexia (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Paid training

Career development

Job summary

Mike Terry Ford in Mexia, TX is seeking a professional, personable Service Advisor to join our high-volume dealership, serving as the critical link between customers and service technicians. You will guide customers through the service process and help drive department efficiency and profitability.

If you have strong communication skills, automotive knowledge, and thrive in a fast-paced dealership environment, we want to talk to you immediately.

Qualifications

• Experience in automotive service or dealership preferred.
• Strong knowledge of automotive systems.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with dealership CRM is a plus.
• Professional appearance and demeanor.

Responsibilities

• Greet customers promptly and professionally, directing them through the service process
• Listen carefully to customer concerns and accurately document vehicle issues
• Schedule service appointments, vehicle drop-offs, and pick-ups
• Consult with technicians regarding required repairs and alternative solutions
• Provide detailed cost estimates and timelines for repairs
• Verify warranty and insurance coverage when applicable
• Conduct vehicle inspections and occasional test drives
• Communicate repair updates and completion times to customers
• Upsell services, maintenance packages, and parts when appropriate
• Maintain strong customer relationships to drive repeat business
• Manage workflow and ensure efficient scheduling of the service department
• Coordinate parts ordering and ensure availability for repairs
• Process service payments and ensure all charges are clearly explained

Skills

Customer service

Communication

Multitasking

Organization

Dealership software

Tools

CRM software

Job description

Mike Terry Ford in Mexia, TX is seeking a professional, personable Service Advisor to join our high-volume dealership, serving as the critical link between customers and service technicians. You will guide customers through the service process and help drive department efficiency and profitability.

If you have strong communication skills, automotive knowledge, and thrive in a fast-paced dealership environment, we want to talk to you immediately.