Service Advisor | Hourly + Commission - Tuttle-Click Ford

Gee Automotive Companies; Irvine (CA); On-site; USD 23,000 - 94,000; Full time

Benefits offered by this job

Employer-subsidized Medical and Dental

Company-paid Life Insurance

401(k) plan with company match

Paid Time Off from Day 1

Employee discounts on parts, service &

Vehicle purchase discounts

Job summary

Tuttle-Click Ford in Irvine, CA is seeking a motivated Service Advisor to bridge customers and technicians. You will listen to concerns, explain recommended services, and provide timely updates to ensure customers leave confident in the service received.

The role offers hourly compensation with potential commission and production-based incentives, plus benefits and growth opportunities within the Tuttle-Click Automotive Group.

Qualifications

• Experience as a Service Advisor in an automotive dealership is preferred.
• Ford dealership or manufacturer experience is a plus.
• Strong knowledge of automotive service, repair, and maintenance.
• Excellent customer service and relationship-building skills.
• Strong sales skills with the ability to communicate the value of recommended services.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Prepare accurate repair orders and document customer requests.
• Review vehicle maintenance needs and recommended repairs with customers.
• Clearly explain services, pricing, and repair recommendations.
• Keep customers informed throughout the repair process.
• Coordinate with technicians and the Parts Department to help ensure efficient workflow.
• Review completed repairs and invoices with customers.
• Follow up with customers and build long-term relationships.
• Handle customer questions and concerns professionally.
• Help achieve department goals for sales, customer satisfaction, and retention.

Skills

Customer service

Communication

Sales skills

Time management

Teamwork

Problem solving

Driver's license

Tools

Dealer management system

Service software

Job description

Tuttle-Click Ford is looking for a motivated and customer-focused Service Advisor to join our service team.

If you enjoy working with people, have a passion for the automotive industry, and know how to turn great customer service into lasting relationships, this is an opportunity to build a rewarding career with Tuttle-Click.

As a Service Advisor, you'll be the connection between our customers and technicians. You'll listen to customer concerns, explain recommended services, provide timely updates, and help ensure every customer leaves confident in the service they received.

Why Work at Tuttle-Click Ford?

• Work in a fast-paced, team-oriented dealership environment
• Build strong relationships with customers and become their trusted service contact
• Work alongside experienced technicians and automotive professionals
• Opportunity to increase your success through strong customer service and sales performance
• Training and professional development opportunities
• Career advancement opportunities within the Tuttle-Click Automotive Group
• Be part of a team focused on customer satisfaction, communication, and results

Service Advisor Job Responsibilities

• Greet customers and listen carefully to their vehicle concerns
• Prepare accurate repair orders and document customer requests
• Review vehicle maintenance needs and recommended repairs with customers
• Clearly explain services, pricing, and repair recommendations
• Keep customers informed throughout the repair process
• Coordinate with technicians and the Parts Department to help ensure efficient workflow
• Review completed repairs and invoices with customers
• Follow up with customers and build long-term relationships
• Handle customer questions and concerns professionally
• Help achieve department goals for sales, customer satisfaction, and retention

Service Advisor Compensation And Benefits

The Service Advisor position is paid on a pay scale that may include one or more of the following compensation elements:

• Hourly compensation, which varies based on experience, role level, and performance
• Commission compensation, which may be earned based on closed service sales
• Production‑based incentive compensation, which may be based on individual and/or team performance

The anticipated hourly pay range for this position is $16.90 to $68.00 per hour. Actual compensation within this range will be determined by job‑related factors such as skills, experience, performance, and business needs. Commission and incentive compensation are not guaranteed and may be zero if applicable benchmarks are not met.

In Addition To Compensation, We Offer

• Employer‑subsidized Medical and Dental insurance
• Company‑paid Life Insurance and Employee Assistance Program
• Optional benefits include Short‑and Long‑Term Disability, Accident, Critical Illness, and supplemental life insurance
• 401(k) plan with company match
• Paid Time Off that begins accruing from Day 1
• Employee discounts on parts, service, and vehicle purchases for you and your family

Qualifications

Service Advisor Qualifications

• Previous automotive Service Advisor experience preferred
• Ford dealership or manufacturer experience is a plus
• Strong knowledge of automotive service, repair, and maintenance
• Excellent customer service and relationship-building skills
• Strong sales skills with the ability to communicate the value of recommended services
• Excellent verbal and written communication skills
• Ability to explain technical information in a clear, customer-friendly way
• Strong organizational and time-management skills
• Ability to manage multiple customers and repair orders in a busy service environment
• Comfortable working with dealership management systems and service software
• Ability to work effectively with technicians, Parts personnel, and management
• Strong attention to detail and accuracy
• Professional, dependable, motivated, and team-oriented
• Ability to handle customer concerns calmly and professionally
• Valid driver's license and acceptable driving record

Corporate Hiring Requirements: Must be at least 18 years of age, possess a valid driver’s license, maintain an acceptable driving record, and be able to pass a background check and drug screening.

If you’re ready to build a rewarding career in service advising with strong performance‑based earning potential, Tuttle‑Click Hyundai in Irvine is ready for you.