Service Manager | Commission Based - Tuttle Click Ford Lincoln

Gee Automotive Companies; Irvine (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical & Dental insurance

Life Insurance

Long-Term Disability

401(k) with company match

Paid Time Off

Employee discounts

Job summary

Tuttle-Click Ford in Irvine, CA is seeking a Service Manager to lead the service department, drive profitability, and deliver an exceptional customer experience. Join a team focused on coaching, process improvement, and results in a fast-paced dealership setting.

The role emphasizes leadership, customer satisfaction, and collaboration with Parts and Sales to meet dealership goals while ensuring compliance with standards and policies.

Qualifications

• Previous Service Manager experience in automotive dealership preferred.
• Strong understanding of dealership service operations and fixed operations management.
• Proven ability to lead, motivate, and develop high-performing teams, Reynolds experience preferred.
• Experience managing budgets, profitability, and departmental performance metrics.
• Exceptional communication, leadership, and customer service skills.
• Strong organizational and problem-solving abilities.
• Proficiency with dealership management systems and service software.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead, motivate, and develop a high-performing service team.
• Drive customer satisfaction and retention through exceptional service experiences.
• Monitor and improve department performance metrics, including CSI, sales, gross profit, and productivity.
• Foster a positive culture focused on teamwork, accountability, and continuous improvement.
• Partner with Parts, Sales, and Fixed Operations teams to achieve dealership goals.
• Resolve customer concerns professionally and effectively.
• Ensure compliance with manufacturer standards, warranty requirements, and dealership policies.
• Manage workflow, scheduling, and department efficiency to maximize productivity.
• Develop and execute strategies that increase revenue and profitability.

Skills

Leadership

Customer service

Communication

Budgeting

Problem solving

Organizational skills

Dealership software

Driver's license

Tools

Dealership management systems

Service software

Job description

Tuttle-Click Ford is seeking an experienced, results-driven Service Manager to lead our service department and deliver an exceptional customer experience. This leadership role is responsible for driving service operations, developing team members, increasing profitability, and ensuring the highest standards of customer satisfaction.

If you are a strong leader who thrives in a fast-paced dealership environment and has a passion for coaching teams, improving processes, and achieving results, we want to hear from you.

Why Work at Tuttle-Click Ford?

At Tuttle-Click Ford, we believe our success starts with our people. We are committed to creating an environment where talented professionals can build rewarding careers while making a meaningful impact.

What Sets Us Apart

• Established and respected automotive group with a strong reputation
• Supportive leadership team focused on employee growth and development
• Opportunities for advancement within the Tuttle-Click Automotive Group
• Team-oriented culture that values integrity, accountability, and excellence
• Competitive compensation with performance-based incentives
• Commitment to delivering an outstanding customer experience

Service Manager Job Responsibilities

As Service Manager, you will be responsible for the overall leadership and performance of the service department, including customer satisfaction, employee development, operational efficiency, and profitability.

• Lead, motivate, and develop a high-performing service team
• Drive customer satisfaction and retention through exceptional service experiences
• Monitor and improve department performance metrics, including CSI, sales, gross profit, and productivity
• Foster a positive culture focused on teamwork, accountability, and continuous improvement
• Partner with Parts, Sales, and Fixed Operations teams to achieve dealership goals
• Resolve customer concerns professionally and effectively
• Ensure compliance with manufacturer standards, warranty requirements, and dealership policies
• Manage workflow, scheduling, and department efficiency to maximize productivity
• Develop and execute strategies that increase revenue and profitability

Service Manager Benefits And Compensation

The Service Manager position is paid on a pay scale that may include one or more of the following compensation elements:

• Annual compensation, which varies based on experience between $120,000 to $150,000
• Bonus compensation may be earned based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Actual compensation within this range will be determined by job‑related factors such as experience, qualifications, performance, and business needs. Commission compensation is not guaranteed.

I n addition to competitive pay, our benefits are designed to support you and your family.

• Employer‑subsidized Medical and Dental insurance
• Company‑paid Life Insurance and Employee Assistance Program
• Optional benefits include Long‑Term Disability, Accident, Critical Illness, and supplemental life insurance
• 401(k) plan with company match
• Paid Time Off that begins accruing from Day 1
• Employee discounts on parts, service, and vehicle purchases for you and your family

Qualifications

Service Manager Qualifications

• Previous Service Manager experience in an automotive dealership preferred
• Strong understanding of dealership service operations and fixed operations management
• Proven ability to lead, motivate, and develop high-performing teams , experience in Reynolds preferred
• Experience managing budgets, profitability, and departmental performance metrics
• Exceptional communication, leadership, and customer service skills
• Strong organizational and problem-solving abilities
• Proficiency with dealership management systems and service software
• Valid driver's license and acceptable driving record

Corporate Hiring Requirements: Must be at least 18 years of age and able to pass a background check and drug screening.

Turn your passion for cars and customer service into a rewarding career.