Service Advisor

Otis Ford, Inc; Village of Quogue (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Otis Ford, Inc. is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will collect vehicle information, report symptoms, and determine maintenance based on vehicle history. Prepare estimates and explain charges clearly to customers.

Join a Ford dealership that values service to customers and community, with flexible hours and benefits. A long-term career with growth is encouraged for energetic, bilingual candidates.

Qualifications

• Spanish fluency required.
• Experience in Ford dealership a plus.
• Knowledge of automobiles.
• Proven record of customer satisfaction.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report vehicle symptoms as described by the customer.
• Prepare cost estimates for labor and parts.
• Explain all completed work and charges to customers.
• Monitor progress of vehicles and update customers.
• Verify final invoice matches work performed.

Skills

Fluent in Spanish

Customer service orientation

Automotive knowledge

Computer skills

Energetic personality

Long-term career focus

Integrity

Ability to lift 50 lbs

Fast-paced environment

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Computer skills

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Fluent in Spanish - Required
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.