Service Advisor | Hourly + Commission - Tuttle-Click Ford

Gee Automotive Group; Irvine (CA); On-site; USD 23,000 - 94,000; Full time

Benefits offered by this job

Employer-subsidized Medical and Dental

Life Insurance

Employee Assistance Program

401(k) plan with company match

Paid Time Off

Job summary

Tuttle-Click Ford Lincoln in Irvine, CA is seeking a motivated Service Advisor to connect customers with technicians, explain services, and provide timely updates. The role emphasizes customer service, relationship-building, and sales performance in a fast-paced dealership environment.

The position offers an hourly + commission pay structure with opportunities to earn through production-based incentives, along with benefits like insurance, 401(k), and paid time off.

Qualifications

• Experience as a Service Advisor in an automotive dealership preferred.
• Strong knowledge of automotive service, repair, and maintenance.
• Excellent customer service and relationship-building skills.

Responsibilities

• Greet customers and listen carefully to vehicle concerns.
• Prepare accurate repair orders and document customer requests.
• Review vehicle maintenance needs and recommended repairs with customers.
• Clearly explain services, pricing, and repair recommendations.
• Keep customers informed throughout the repair process.
• Coordinate with technicians and the Parts Department to ensure efficient workflow.
• Review completed repairs and invoices with customers.
• Follow up with customers and build long-term relationships.
• Handle customer questions and concerns professionally.

Skills

Customer service

Relationship-building

Sales skills

Verbal communication

Written communication

Time management

Dealership systems

Service software

Tools

Dealership management systems

Service software

Job description

# Service Advisor | Hourly + Commission - Tuttle-Click FordTuttle-Click Ford Lincoln - Irvine, CA 92618## OverviewSalary Range$16.90 - $68.00 HourlyCategoryService## DescriptionTuttle-Click Ford is looking for a motivated and customer-focused Service Advisor to join our service team.If you enjoy working with people, have a passion for the automotive industry, and know how to turn great customer service into lasting relationships, this is an opportunity to build a rewarding career with Tuttle-Click.As a Service Advisor, you'll be the connection between our customers and technicians. You'll listen to customer concerns, explain recommended services, provide timely updates, and help ensure every customer leaves confident in the service they received.**Why Work at Tuttle-Click Ford?**We want our Service Advisors to have the opportunity to succeed, grow, and build long-term careers.* Work in a fast-paced, team-oriented dealership environment* Build strong relationships with customers and become their trusted service contact* Work alongside experienced technicians and automotive professionals* Opportunity to increase your success through strong customer service and sales performance* Training and professional development opportunities* Career advancement opportunities within the Tuttle-Click Automotive Group* Be part of a team focused on customer satisfaction, communication, and results***Service Advisor Job Responsibilities**** Greet customers and listen carefully to their vehicle concerns* Prepare accurate repair orders and document customer requests* Review vehicle maintenance needs and recommended repairs with customers* Clearly explain services, pricing, and repair recommendations* Keep customers informed throughout the repair process* Coordinate with technicians and the Parts Department to help ensure efficient workflow* Review completed repairs and invoices with customers* Follow up with customers and build long-term relationships* Handle customer questions and concerns professionally* Help achieve department goals for sales, customer satisfaction, and retention***Service Advisor Compensation and Benefits***The Service Advisor position is paid on a pay scale that may include one or more of the following compensation elements:* Hourly compensation, which varies based on experience, role level, and performance* Commission compensation, which may be earned based on closed service sales* Production‐based incentive compensation, which may be based on individual and/or team performanceThe anticipated hourly pay range for this position is $16.90 to $68.00 per hour. Actual compensation within this range will be determined by job‐related factors such as skills, experience, performance, and business needs. Commission and incentive compensation are not guaranteed and may be zero if applicable benchmarks are not met.In addition to compensation, we offer:* Employer‐subsidized Medical and Dental insurance* Company‐paid Life Insurance and Employee Assistance Program* Optional benefits include Short‐ and Long‐Term Disability, Accident, Critical Illness, and supplemental life insurance* 401(k) plan with company match* Paid Time Off that begins accruing from Day 1* Employee discounts on parts, service, and vehicle purchases for you and your family## Qualifications***Service Advisor Qualifications**** Previous automotive Service Advisor experience preferred* Ford dealership or manufacturer experience is a plus* Strong knowledge of automotive service, repair, and maintenance* Excellent customer service and relationship-building skills* Strong sales skills with the ability to communicate the value of recommended services* Excellent verbal and written communication skills* Ability to explain technical information in a clear, customer-friendly way* Strong organizational and time-management skills* Ability to manage multiple customers and repair orders in a busy service environment* Comfortable working with dealership management systems and service software* Ability to work effectively with technicians, Parts personnel, and management* Strong attention to detail and accuracy* Professional, dependable, motivated, and team-oriented* Ability to handle customer concerns calmly and professionally* Valid driver's license and acceptable driving record*Corporate Hiring Requirements: Must be at least 18 years of age, possess a valid driver’s license, maintain an acceptable driving record, and be able to pass a background check and drug screening.*If you’re ready to build a rewarding career in service advising with strong performance‐based earning potential, Tuttle‐Click Hyundai in Irvine is ready for you.Apply today and take the next step in your service career.