Customer-Centric Service Advisor: Growth & Rewards in Auto Care

TUTTLE CLICK FORD LINCOLN; Irvine (CA); Vor Ort; USD 23.000 - 83.000; Vollzeit

Benefits dieser Stelle

Employer-subsidized Medical and Dental

Company-paid Life Insurance

401(k) plan with company match

Paid Time Off starts Day 1

Employee discounts on parts and <br/>[

Zusammenfassung

Tuttle-Click Ford in Irvine, CA is seeking a motivated Service Advisor to join our service team. You will be the connection between customers and technicians, listening to concerns, explaining recommended services, and providing timely updates so customers leave confident in their vehicle’s care.

The role emphasizes strong customer service, sales ability, and collaboration with experienced technicians, with growth opportunities, competitive pay, and comprehensive benefits.

Qualifikationen

• Previous Service Advisor experience preferred.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to customers.
• Strong customer service and relationship-building abilities.
• Strong sales skills with ability to convey value of services.
• Valid driver's license with acceptable driving record.

Aufgaben

• Greet customers and listen to vehicle concerns.
• Prepare repair orders and document requests.
• Review maintenance needs and recommended repairs with customers.
• Explain services, pricing, and repair recommendations clearly.
• Keep customers informed during the repair process.
• Coordinate with technicians and Parts to ensure workflow.
• Review repairs and invoices with customers.
• Follow up to build long-term relationships and retention.

Kenntnisse

Customer service

Communication

Sales skills

Technical explanation

Time management

Team collaboration

Relationship building

Tools

DMS software

Service software

Jobbeschreibung

Tuttle-Click Ford in Irvine, CA is seeking a motivated Service Advisor to join our service team. You will be the connection between customers and technicians, listening to concerns, explaining recommended services, and providing timely updates so customers leave confident in their vehicle’s care.

The role emphasizes strong customer service, sales ability, and collaboration with experienced technicians, with growth opportunities, competitive pay, and comprehensive benefits.