Service Advisor (Hospitality Backgrounds Encouraged)

Roberts Auto Service (Auto Care Plus); Lebanon (NH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with matching

Employee Assistance Program

Paid time off

Paid vacations

Paid training

Auto repair discounts

Growth opportunities

Job summary

Auto Care Plus in Lebanon, NH is seeking a Service Advisor with strong people skills to deliver memorable customer experiences in a fast-paced shop environment.

If you come from hospitality, hotel management, restaurants, or guest services, your skills translate well here, where you’ll be the face of the shop, manage appointments, explain services, and build lasting customer relationships.

Qualifications

• Experience in hospitality, restaurant, hotel, retail, or customer-facing roles.
• Strong customer service and communication skills.
• A natural ability to build relationships and keep customers coming back.
• Comfort juggling multiple priorities in a fast-paced environment.
• Professional, positive attitude with a team-first mindset.

Responsibilities

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

Skills

Customer service

Communication

Relationship building

Multi-tasking

Job description

Service Advisor (Hospitality Backgrounds Encouraged)

Lebanon, NH, US

10 days ago Requisition ID: 1433

Salary: $50,000.00 Annually

Are you great with people, thrive in a fast-paced environment, and take pride in delivering memorable customer experiences?

If you’ve worked in hospitality, hotel management, restaurants, retail, or guest services , your skills translate perfectly to a Service Advisor role at Auto Care Plus in Lebanon, NH.

At Auto Care Plus, our Service Advisors are the face of the shop —building trust, creating long-term customer relationships, and making sure every guest feels taken care of from start to finish.

What You’ll Do:

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

What We’re Looking For:

• Experience in hospitality, restaurant, hotel, retail, or customer-facing roles
• Strong customer service and communication skills
• A natural ability to build relationships and keep customers coming back
• Comfort juggling multiple priorities in a fast-paced environment
• Professional, positive attitude with a team-first mindset
  (Automotive experience is helpful, but not required — we train the right people)

Why Auto Care Plus?

• Family-owned, independent company with 20 locations across New England
• Strong focus on people, culture, and long-term careers
• Training and support to help you succeed, even if you’re new to automotive
• Competitive pay, benefits, and growth opportunities
• A company that values hospitality-level service in the automotive industry

What we offer:

• Starting salary $50k
• Potential to earn $60 - $90k per year (salary plus bonus)
• Amazing growth potential!
• Health, dental, and vision benefits
• 401(k) retirement plan with matching
• Employee Assistance Program
• Paid time off, Paid vacations, Paid training
• Opportunity to be a trusted partner in a growing business
• Support from a team of dedicated professionals
• Discounts on auto repair, and more!

Ready for a Career Change?