SERVICE ADVISOR

P4 Automotive; Muncie (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Ongoing manufacturer training

Employee vehicle purchase program

Career path into service management

Job summary

P4 Automotive in Lebanon, Indiana, is hiring a Service Advisor. You are the bridge between the customer and the technician, translating concerns into a work order and keeping the customer informed throughout the process. You will write repair orders, present recommended services, and coordinate with the shop to keep vehicles moving on time.

This role blends customer service, sales, and project management. We offer a path to service management with ongoing training and an employee vehicle

Qualifications

• Excellent communication skills with customers and technicians
• Ability to present repair costs clearly and accurately
• Strong organization to manage multiple repair orders simultaneously

Responsibilities

• Greet service customers, listen to concerns, and document symptoms accurately
• Write repair orders and communicate vehicle needs to the technician team
• Present repair recommendations and maintenance services to customers honestly
• Provide accurate estimates and keep customers updated on timing and cost
• Follow up on declined services and maintain ongoing customer relationships
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines
• Handle customer questions, concerns, and follow-ups by phone, text, and in person
• Meet individual sales and CSI targets

Skills

Strong communicator

Customer-focused

Organized

Sales ability

Valid driver's license

Job description

SERVICE ADVISOR

P4 Automotive Lebanon, Indiana, United States

About this position

[STORE NAME] is hiring a Service Advisor. You're the bridge between the customer and the technician. When someone brings their vehicle in for service, you're the person who listens to what's going on, translates it into a work order, keeps the customer informed throughout the process, and makes sure they leave confident in the work that was done.

This role is part customer service, part sales, and part project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to keep vehicles moving through on time. The advisors who do well here build a book of customers who come back specifically because they trust them.

We'll teach you the technical side. What we can't teach is the ability to make someone feel heard and taken care of. If you're naturally good with people and you want a career that pays based on how good you are at it, this is worth a look.

What You'll Do

• Greet service customers, listen to their concerns, and document symptoms accurately


• Write repair orders and communicate vehicle needs to the technician team


• Present repair recommendations and maintenance services to customers honestly


• Provide accurate estimates and keep customers updated on timing and cost


• Follow up on declined services and maintain ongoing customer relationships


• Coordinate workflow with technicians, parts, and the service manager to meet deadlines


• Handle customer questions, concerns, and follow-ups by phone, text, and in person


• Meet individual sales and CSI targets

What We're Looking For

• Strong communicator who can explain technical work in plain language


• Comfortable having money conversations - you'll be presenting repair costs daily


• Organized enough to juggle 15-20 open repair orders at a time without dropping one


• Customer-focused - you build trust by being honest, not by overselling


• Able to work in a fast-paced environment where priorities shift throughout the day


• Valid driver's license

What You Don't Need

• Automotive service advisor experience (we train)


• ASE certifications


• A technical background

If you've worked in hospitality, retail management, insurance, or any role where you managed customer expectations while coordinating behind the scenes - you already have the core skills.

What We Offer

• Competitive pay (base + commission on service sales)


• Health, dental, and vision insurance


• 401(k)


• Paid time off


• Ongoing manufacturer training


• Employee vehicle purchase program


• A career path into service management