Guest-Centric Service Advisor (Hospitality to Auto Care)

Roberts Auto Service (Auto Care Plus); Lebanon (NH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with matching

Employee Assistance Program

Paid time off

Paid vacations

Paid training

Auto repair discounts

Growth opportunities

Job summary

Auto Care Plus in Lebanon, NH is seeking a Service Advisor with strong people skills to deliver memorable customer experiences in a fast-paced shop environment.

If you come from hospitality, hotel management, restaurants, or guest services, your skills translate well here, where you’ll be the face of the shop, manage appointments, explain services, and build lasting customer relationships.

Qualifications

• Experience in hospitality, restaurant, hotel, retail, or customer-facing roles.
• Strong customer service and communication skills.
• A natural ability to build relationships and keep customers coming back.
• Comfort juggling multiple priorities in a fast-paced environment.
• Professional, positive attitude with a team-first mindset.

Responsibilities

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

Skills

Customer service

Communication

Relationship building

Multi-tasking

Job description

Auto Care Plus in Lebanon, NH is seeking a Service Advisor with strong people skills to deliver memorable customer experiences in a fast-paced shop environment.

If you come from hospitality, hotel management, restaurants, or guest services, your skills translate well here, where you’ll be the face of the shop, manage appointments, explain services, and build lasting customer relationships.