Service Advisor: Hospitality-Driven Growth & Benefits

Northwood Garage (Auto Care Plus); Northwood (NH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) retirement plan with matching

Paid time off and training

Employee Assistance Program

Discounts on auto repair

Job summary

Auto Care Plus in Northwood, NH is seeking a Service Advisor with hospitality- or guest-service background to be the face of the shop. You will deliver an exceptional service experience, manage appointments, and explain services while keeping customers informed throughout the repair process.

Ideal candidates bring people skills and a team-first attitude; automotive experience is helpful but not required as training is provided. This role offers growth and a strong focus on customer relationships.

Qualifications

• Experience in hospitality, restaurant, hotel, retail, or guest services.
• Strong customer service and communication skills.
• Ability to build relationships and keep customers coming back.
• Comfort juggling multiple priorities in a fast-paced environment.

Responsibilities

• Be the primary point of contact for customers and deliver an exceptional service experience.
• Build trust through clear communication, empathy, and follow-through.
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process.
• Focus on customer retention by creating positive, repeatable experiences.
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer.

Skills

Hospitality background

Customer service

Communication

Relationship building

Multi-tasking

Job description

Auto Care Plus in Northwood, NH is seeking a Service Advisor with hospitality- or guest-service background to be the face of the shop. You will deliver an exceptional service experience, manage appointments, and explain services while keeping customers informed throughout the repair process.

Ideal candidates bring people skills and a team-first attitude; automotive experience is helpful but not required as training is provided. This role offers growth and a strong focus on customer relationships.