Automotive Service Advisor (Confidential Opportunity)

Confidential; Derry (NH); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Paid training and professional develop

Job summary

Confidential Opportunity in Southern New Hampshire / Northeastern Massachusetts is seeking an experienced Automotive Service Advisor to serve as the primary customer contact throughout the service experience. You will manage appointments, estimates, and repair recommendations, while building trust and loyalty with customers.

The role emphasizes exceptional service, collaboration with technicians, and achieving sales and performance goals in a growing organization.

Qualifications

• Strong customer service and relationship-building skills.
• Proven ability to communicate repair recommendations with confidence and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Positive attitude and team-first mindset.
• A passion for helping customers and delivering an exceptional experience.

Responsibilities

• Serve as the primary point of contact for customers throughout the service experience
• Build trust through clear communication, transparency, and follow-through
• Manage appointments, vehicle check-ins, estimates, and repair recommendations
• Keep customers informed throughout the repair process
• Create exceptional customer experiences that drive retention and loyalty
• Work closely with technicians to ensure repairs are completed efficiently and accurately
• Help achieve sales and performance goals while maintaining a customer-first approach
• Contribute to a positive, team-oriented culture

Skills

Customer service

Relationship-building

Communication

Multitasking

Organizational skills

Problem-solving

Team player

Customer-focused

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Service Advisor (Confidential Opportunity)

2 days ago Requisition ID: 1407

Salary: $50,000.00 Annually

Confidential Opportunity | Southern New Hampshire / Northeastern Massachusetts

Do You Have Automotive Service Advisor Experience and a Passion for Customer Service?

A growing, highly respected automotive repair organization is seeking an experienced Service Advisor to join the team at a new location in Southern New Hampshire/Northeastern Massachusetts.

We're looking for someone who understands that great customer service is just as important as great automotive service. If you're passionate about building trust, creating long-term customer relationships, and helping customers feel confident about their vehicle care, we'd love to hear from you.

This is an opportunity to join a stable, growing company that believes in investing in its people, rewarding performance, and creating long-term careers.

What You'll Do:

• Serve as the primary point of contact for customers throughout the service experience
• Build trust through clear communication, transparency, and follow-through
• Manage appointments, vehicle check-ins, estimates, and repair recommendations
• Keep customers informed throughout the repair process
• Create exceptional customer experiences that drive retention and loyalty
• Work closely with technicians to ensure repairs are completed efficiently and accurately
• Help achieve sales and performance goals while maintaining a customer-first approach
• Contribute to a positive, team-oriented culture

What We're Looking For:

• Strong customer service and relationship-building skills
• Proven ability to communicate repair recommendations with confidence and professionalism
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and problem-solving abilities
• Positive attitude and team-first mindset
• A passion for helping customers and delivering an exceptional experience

What We Offer:

• Competitive compensation package
• Starting salary of $50k
• Expected earnings of $60,000 - $90,000+ annually (base salary plus performance incentives)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Paid training and professional development
• Employee Assistance Program
• Employee discounts and additional benefits
• Significant growth opportunities within a growing organization
• A supportive leadership team committed to your success

Why Join Us?

We're not just looking for someone to write estimates and answer phones. We're looking for a professional who understands that customer relationships are the foundation of a successful shop.

Our team is committed to delivering an experience that keeps customers coming back year after year. If you're an experienced Service Advisor who takes pride in building trust, solving problems, and helping customers feel valued, you'll fit right in.

Ready for the Next Step in Your Career?

If you're an experienced Automotive Service Advisor looking for a confidential opportunity with a growing organization and a brand-new location, apply today!

All inquiries and applications will be handled with complete confidentiality.