Service Advisor – Honda Expert, Customer-First Growth

Jim Coleman Auto Group; Clarksville (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance (medical, dental and视

401(k)

Paid vacation

SSL (sick leave)

Paid holidays

Job summary

Jim Coleman Honda in Clarksville, MD is seeking a Service Advisor to guide customers through the service experience. You will provide advice, schedule appointments, drop-offs and pickups, and work with technicians to discuss repairs and alternatives.

The role requires a customer‑oriented, proactive mindset, excellent communication, and at least 3+ years of Honda service experience. We offer health insurance, 401(k), paid vacation, and other benefits in a supportive team environment.

Qualifications

• Proven experience as service advisor to maximize profit.
• 3+ years experience with Honda.
• Excellent communication and interpersonal skills.
• Patient and customer-oriented.

Responsibilities

• Provide timely updates to customers throughout the service experience.
• Assist customers with needs/requests at the service desk.
• Greet customers at the service lane and welcome them professionally.
• Consult with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Use knowledge of products and services to inform customers about parts and service options.
• Answer questions about service outcomes and schedule, drop-off, and pickup.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Tech savvy

Tools

Customer management systems

Job description

Jim Coleman Honda in Clarksville, MD is seeking a Service Advisor to guide customers through the service experience. You will provide advice, schedule appointments, drop-offs and pickups, and work with technicians to discuss repairs and alternatives.

The role requires a customer‑oriented, proactive mindset, excellent communication, and at least 3+ years of Honda service experience. We offer health insurance, 401(k), paid vacation, and other benefits in a supportive team environment.