Automotive Service Advisor – Competitive Pay + Benefits

Hagerstown Honda KIA; Hagerstown (MD); Presencial; USD 40.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

401(k) with employer match

Health, dental, and vision insurance

HSA

Life insurance

Paid time off (PTO)

Employee service and vehicle discounts

Professional development assistance

Descripción de la vacante

Hagerstown Honda is seeking an Automotive Service Advisor to join our service team in a fast-paced dealership environment. You will be the primary contact for service customers, write up appointments, document concerns for technicians, and help manage repair communications.

We offer weekly pay, commissions, and a comprehensive benefits package. A valid US driver’s license is required, with experience preferred but not required.

Formación

• Valid US driver's license (Required).
• Experience preferred but not required.
• Strong customer service and communication skills.
• Mechanical knowledge (shocks, struts, oil changes, diagnostics, etc.).
• Ability to multitask in a fast-paced dealership environment.
• Team-oriented attitude with a professional appearance.
• High attention to detail.
• High School Diploma or equivalent (Required).
• Experience in automotive dealership customer service is a plus.
• Reliability and strong problem-solving skills.

Responsabilidades

• Greet customers and write up service appointments promptly and professionally.
• Listen to customer concerns and document them clearly for technicians.
• Provide accurate repair estimates and explain recommended maintenance.
• Communicate with the parts department and technicians to support efficient workflow.
• Update customers on repair status and obtain approval for additional services.
• Achieve department goals and maintain high customer satisfaction ratings.
• Review completed repair orders for accuracy and completeness.
• Sell maintenance services based on vehicle needs.
• Handle customer questions, complaints, and follow-ups professionally.
• Maintain accurate customer and service records.
• Report additional tasks or needs to management.

Conocimientos

Customer service

Communication skills

Multitasking

Mechanical knowledge

Attention to detail

Educación

High School Diploma or equivalent

Descripción del empleo

Hagerstown Honda is seeking an Automotive Service Advisor to join our service team in a fast-paced dealership environment. You will be the primary contact for service customers, write up appointments, document concerns for technicians, and help manage repair communications.

We offer weekly pay, commissions, and a comprehensive benefits package. A valid US driver’s license is required, with experience preferred but not required.