Service Advisor - Customer Experience Champion

Gee Automotive Group; Gresham (OR); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life Insurance

401(k) with company match

Paid time off

Employee pricing on parts/services/veh

Job summary

Tonkin Gresham Honda is looking for a professional Service Advisor to be the main point of contact for guests from drop-off to pick-up. You’ll guide customers through service and repair needs, document concerns, and coordinate with technicians and parts staff to keep repairs moving smoothly.

In a fast-paced, customer-focused environment, you’ll communicate clearly, stay organized, and ensure accurate expectations and timely updates. Competitive benefits support your wellbeing and growth.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Greet customers in a prompt and professional manner upon arrival.
• Accurately document customer concerns and recommend necessary services.
• Communicate effectively with technicians and parts staff to coordinate repairs.
• Provide timely updates to customers regarding the status of their vehicles.
• Review completed work with customers and ensure satisfaction before vehicle delivery.
• Help maintain service department goals and customer satisfaction standards.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Professional appearance

Job description

Tonkin Gresham Honda is looking for a professional Service Advisor to be the main point of contact for guests from drop-off to pick-up. You’ll guide customers through service and repair needs, document concerns, and coordinate with technicians and parts staff to keep repairs moving smoothly.

In a fast-paced, customer-focused environment, you’ll communicate clearly, stay organized, and ensure accurate expectations and timely updates. Competitive benefits support your wellbeing and growth.