Service Advisor – Customer Experience Champion

Jenkins & Wynne; Clarksville (TN); Sur place; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Paid holidays

Vacation time

401(k) retirement plan with company-m

Health insurance

HSA options

Employee discounts on vehicle, parts, 

Career growth

Teamwork culture

Established service department

Résumé du poste

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to be the primary contact between customers and service technicians, ensuring clear communication and honest recommendations for a positive service experience.

The ideal candidate has automotive service advisory experience, strong customer service and organizational skills, and the ability to explain maintenance and repair costs clearly. This full-time role offers competitive benefits and a team-oriented workplace.

Qualifications

• Previous automotive service advisor experience preferred.
• Honda dealership or manufacturer experience is a plus.
• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs in a clear, professional manner.
• Comfortable discussing service recommendations, estimates, and repair costs with customers.
• Ability to multitask and manage customer needs in a fast-paced service environment.
• Basic computer skills and ability to learn dealership service software.
• Strong problem-solving skills and attention to detail.
• Valid driver's license and acceptable driving record.
• Positive attitude, dependable work ethic, and commitment to teamwork.

Responsabilités

• Greet service customers professionally and provide a welcoming, positive experience.
• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain consistent communication with customers regarding vehicle status, repair recommendations, and service updates.
• Review technician inspection findings and clearly explain recommended services to customers.
• Obtain customer authorization before proceeding with additional repairs.
• Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow.
• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
• Build lasting customer relationships through professionalism, transparency, and exceptional service.
• Maintain accurate service records and follow dealership and manufacturer procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.

Connaissances

Customer service

Communication

Organization

Multitasking

Problem solving

Driver's license

Teamwork

Description du poste

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to be the primary contact between customers and service technicians, ensuring clear communication and honest recommendations for a positive service experience.

The ideal candidate has automotive service advisory experience, strong customer service and organizational skills, and the ability to explain maintenance and repair costs clearly. This full-time role offers competitive benefits and a team-oriented workplace.