SERVICE ADVISOR

Jim Coleman Auto Group; Clarksville (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance (medical, dental and视

401(k)

Paid vacation

SSL (sick leave)

Paid holidays

Job summary

Jim Coleman Honda in Clarksville, MD is seeking a Service Advisor to guide customers through the service experience. You will provide advice, schedule appointments, drop-offs and pickups, and work with technicians to discuss repairs and alternatives.

The role requires a customer‑oriented, proactive mindset, excellent communication, and at least 3+ years of Honda service experience. We offer health insurance, 401(k), paid vacation, and other benefits in a supportive team environment.

Qualifications

• Proven experience as service advisor to maximize profit.
• 3+ years experience with Honda.
• Excellent communication and interpersonal skills.
• Patient and customer-oriented.

Responsibilities

• Provide timely updates to customers throughout the service experience.
• Assist customers with needs/requests at the service desk.
• Greet customers at the service lane and welcome them professionally.
• Consult with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Use knowledge of products and services to inform customers about parts and service options.
• Answer questions about service outcomes and schedule, drop-off, and pickup.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Tech savvy

Tools

Customer management systems

Job description

Jim Coleman Honda is hiring a Service Advisor!

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be someone who enjoys working with people and possesses a passion for helping others. Are you looking for a rewarding challenge? Are you looking for a change of scenery? Are you looking for a company that recognizes your hard work? Look no further!

Leadership has an open‑door policy and is very supportive!

Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop‑off, and vehicle pick‑up.

Requirements

• Proven experience as service advisor to maximize profit
• The ability to see the service experience through the eyes of the guest
• A "whatever it takes" mindset
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customer‑oriented and a results‑driven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multi‑tasking abilities
• Willing to learn and take direction
• 3+ years experience with Honda

Benefits

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)

Jim Coleman Automotive is a 3rd generation family‑owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!