Service Advisor — High-Volume Auto Service

Puente Hills Toyota; California; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid vacation

Career advancement opportunities

Job summary

Puente Hills Toyota in California is seeking experienced Service Advisors to join our high-volume Service Department. If you are customer-focused, motivated, and eager to grow your career and earnings, we want to hear from you.

Our team handles a fast-paced workflow with strong earning potential, competitive pay, and comprehensive benefits including medical, dental, vision, life insurance, 401(k) matching, paid vacation, and career advancement opportunities.

Qualifications

• 2+ years of Service Advisor experience.
• Automotive dealership experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to thrive in a high-volume, fast-paced environment.
• Experience with dealership management systems (DMS).

Responsibilities

• Greet customers promptly and professionally while providing an excellent service experience.
• Obtain accurate customer and vehicle information.
• Listen to customers and clearly document their vehicle concerns and requested services.
• Review recommended maintenance and repair needs with customers.
• Establish expectations and appropriate follow-up times.
• Monitor the progress of each vehicle throughout the service process.
• Keep customers informed with timely and consistent updates.
• Communicate effectively with technicians and other members of the Service team.
• Review completed repairs, services, and charges with customers.
• Build strong customer relationships and promote long-term customer satisfaction.

Skills

Service Advisor experience

Customer service

Communication skills

Organization & follow-up

Team-oriented

DMS experience

Tools

Dealership Management Systems (DMS)

Job description

Puente Hills Toyota in California is seeking experienced Service Advisors to join our high-volume Service Department. If you are customer-focused, motivated, and eager to grow your career and earnings, we want to hear from you.

Our team handles a fast-paced workflow with strong earning potential, competitive pay, and comprehensive benefits including medical, dental, vision, life insurance, 401(k) matching, paid vacation, and career advancement opportunities.