Service Advisor

Puente Hills Toyota; California; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid vacation

Career advancement opportunities

Job summary

Puente Hills Toyota in California is seeking experienced Service Advisors to join our high-volume Service Department. If you are customer-focused, motivated, and eager to grow your career and earnings, we want to hear from you.

Our team handles a fast-paced workflow with strong earning potential, competitive pay, and comprehensive benefits including medical, dental, vision, life insurance, 401(k) matching, paid vacation, and career advancement opportunities.

Qualifications

• 2+ years of Service Advisor experience.
• Automotive dealership experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to thrive in a high-volume, fast-paced environment.
• Experience with dealership management systems (DMS).

Responsibilities

• Greet customers promptly and professionally while providing an excellent service experience.
• Obtain accurate customer and vehicle information.
• Listen to customers and clearly document their vehicle concerns and requested services.
• Review recommended maintenance and repair needs with customers.
• Establish expectations and appropriate follow-up times.
• Monitor the progress of each vehicle throughout the service process.
• Keep customers informed with timely and consistent updates.
• Communicate effectively with technicians and other members of the Service team.
• Review completed repairs, services, and charges with customers.
• Build strong customer relationships and promote long-term customer satisfaction.

Skills

Service Advisor experience

Customer service

Communication skills

Organization & follow-up

Team-oriented

DMS experience

Tools

Dealership Management Systems (DMS)

Job description

Service Advisor# Service AdvisorHot JobMailing Address - El Cajon, CA 92020; Puente Hills Toyota - City of Industry, CA 91748## OverviewSalary Range$100,000.00 - $120,000.00 Commission/year## Description**Puente Hills Toyota is looking for experienced Service Advisors to join our high-volume Service Department!**If you are customer-focused, motivated, and looking for an opportunity to grow your career and earning potential, we want to hear from you.Our Service Department is extremely busy, providing our Advisors with plenty of opportunities to succeed and maximize their earning potential.**What We Offer*** Competitive pay plan with strong earning potential* High-volume, fast-paced Service Department* Excellent company culture* Opportunities for career growth and advancement* Medical, dental, and vision insurance* Company-paid life insurance* 401(k) savings plan with company match* Paid vacation* Supportive and team-oriented work environment**Responsibilities*** Greet customers promptly and professionally while providing an excellent service experience* Obtain accurate customer and vehicle information* Listen to customers and clearly document their vehicle concerns and requested services* Review recommended maintenance and repair needs with customers* Establish expectations and appropriate follow-up times* Monitor the progress of each vehicle throughout the service process* Keep customers informed with timely and consistent updates* Communicate effectively with technicians and other members of the Service team* Review completed repairs, services, and charges with customers* Build strong customer relationships and promote long-term customer satisfaction## Qualifications**Qualifications*** **2+ years of Service Advisor experience*** Automotive dealership experience strongly preferred* Excellent customer service and communication skills* Ability to thrive in a high-volume, fast-paced environment* Strong organizational and follow-up skills* Experience with dealership management systems (DMS)* Professional, dependable, and team-oriented* Desire to build a long-term career with a growing organization* Personal values that align with our company values of **Integrity, Teamwork, Innovation, Respect, and Excellence****Puente Hills Toyota is an Equal Opportunity Employer (EOE/M/F/D/V) and supports a drug-free workplace.**