Service Advisor - High-Earning Auto Service Specialist

Kayser Janesville Chevrolet Buick GMC; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off

Holiday pay

Employee discounts on vehicles and all

Career growth and professional dev.

Job summary

Kayser Janesville Chevrolet Buick GMC in Janesville, WI, is seeking a Service Advisor to serve as the vital link between customers and the service department. You will facilitate communication, provide superb customer service, and ensure a smooth service experience for clients in Janesville.

The role involves greeting customers, giving accurate repair estimates, coordinating with technicians, maintaining service histories, and promoting additional services to boost satisfaction and dealership

Qualifications

• High school diploma or equivalent; technical or automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Job description

Kayser Janesville Chevrolet Buick GMC in Janesville, WI, is seeking a Service Advisor to serve as the vital link between customers and the service department. You will facilitate communication, provide superb customer service, and ensure a smooth service experience for clients in Janesville.

The role involves greeting customers, giving accurate repair estimates, coordinating with technicians, maintaining service histories, and promoting additional services to boost satisfaction and dealership