Automotive Service Advisor: Elevate Customer Care

Kayser Ford Lincoln; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off

Employee discounts on vehicles and in‑

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI to be the vital link between customers and the service team. You will greet customers, explain repairs, and ensure a smooth service experience for our valued clients.

This role requires strong communication, organization, and knowledge of dealership processes. You will coordinate with technicians, manage appointments, and identify additional service opportunities to boost satisfaction and dealership revenue.

Qualifications

• Must have high school diploma or equivalent; automotive training preferred.
• Previous service advisor or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with automotive terminology and repair processes.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and address service needs.
• Provide accurate estimates and explanations of repairs.
• Coordinate with technicians to ensure timely service.
• Maintain detailed records of customer interactions and service histories.
• Follow up with customers on status and satisfaction.
• Manage appointment scheduling and coordinate with parts department.
• Promote additional services or products to boost satisfaction and revenue.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive terminology

Dealership software

Service advisor experience

Education

High school diploma

Automotive training

Tools

Dealership management software

Job description

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI to be the vital link between customers and the service team. You will greet customers, explain repairs, and ensure a smooth service experience for our valued clients.

This role requires strong communication, organization, and knowledge of dealership processes. You will coordinate with technicians, manage appointments, and identify additional service opportunities to boost satisfaction and dealership revenue.