Client-Focused Service Advisor | Growth & Perks

Kayser Janesville; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Career development

Competitive salary

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI. You will bridge customers and the service team, communicate repair needs, and manage scheduling to ensure a smooth service experience.

Ideal candidates bring strong communication, organizational skills, and familiarity with automotive terminology. This on-site role offers competitive compensation and benefits in a customer-focused dealership setting.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Dealership management software

Job description

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI. You will bridge customers and the service team, communicate repair needs, and manage scheduling to ensure a smooth service experience.

Ideal candidates bring strong communication, organizational skills, and familiarity with automotive terminology. This on-site role offers competitive compensation and benefits in a customer-focused dealership setting.