Service Advisor

Kayser Automotive Group; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Retirement plan

Paid time off & holidays

Employee discounts on vehicles & parts

Career growth opportunities

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI, acting as the essential link between customers and the service department. You will greet customers, document vehicle service histories, and communicate repair needs clearly to technicians to ensure smooth operations.

The role emphasizes excellent customer service, strong communication, and organizational skills, with opportunities to promote additional services and growth within the dealership.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Experience in customer service or automotive service advisor is a plus.
• Strong communication and organizational abilities.

Responsibilities

• Greet customers promptly and address service needs.
• Provide accurate estimates and explanations of repairs.
• Coordinate with technicians to ensure timely service.
• Maintain detailed service histories and customer interactions.
• Follow up on service status and satisfaction.
• Manage appointment scheduling and parts coordination.
• Promote additional services to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Dealership software

Education

High school diploma or equivalent

Automotive training preferred

Tools

Dealership management software

Computers

Job description

Kayser Chevrolet Buick GMC -Janesville $55k-$95K annually, or more!

WE HAVE AN IMMEDIATE OPENING

Join our team at Kayser Janesville Chevrolet Buick GMC as a Service Advisor, where you will be the vital link between our customers and our service department. In this role, you will facilitate communication, provide exceptional customer service, and ensure a smooth and efficient service experience for our valued clients in Janesville, WI.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Requirements

• High school diploma or equivalent; technical or automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Benefits

• Competitive salary ranging from $55,000.00 to $95,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Retirement plan and employee assistance programs.
• Paid time off and holiday pay.
• Employee discounts on vehicles and service.
• Opportunities for career growth and professional development.

About the Company

Kayser Janesville Chevrolet Buick GMC is a trusted automotive dealership located in Janesville, WI, committed to delivering exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and our knowledgeable, dedicated team that strives to exceed expectations. Join us and be part of a company that values integrity, teamwork, and excellence.