Service Advisor

Kayser Ford Lincoln; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off

Employee discounts on vehicles and in‑

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI to be the vital link between customers and the service team. You will greet customers, explain repairs, and ensure a smooth service experience for our valued clients.

This role requires strong communication, organization, and knowledge of dealership processes. You will coordinate with technicians, manage appointments, and identify additional service opportunities to boost satisfaction and dealership revenue.

Qualifications

• Must have high school diploma or equivalent; automotive training preferred.
• Previous service advisor or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with automotive terminology and repair processes.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and address service needs.
• Provide accurate estimates and explanations of repairs.
• Coordinate with technicians to ensure timely service.
• Maintain detailed records of customer interactions and service histories.
• Follow up with customers on status and satisfaction.
• Manage appointment scheduling and coordinate with parts department.
• Promote additional services or products to boost satisfaction and revenue.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive terminology

Dealership software

Service advisor experience

Education

High school diploma

Automotive training

Tools

Dealership management software

Job description

Kayser Chevrolet Buick GMC -Janesville $55k-$95K annually, or more!

Join our team at Kayser Janesville Chevrolet Buick GMC as a Service Advisor, where you will be the vital link between our customers and our service department. In this role, you will facilitate communication, provide exceptional customer service, and ensure a smooth and efficient service experience for our valued clients in Janesville, WI.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Requirements

• High school diploma or equivalent; technical or automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Benefits

• Competitive salary ranging from $55,000.00 to $95,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Retirement plan and employee assistance programs.
• Paid time off and holiday pay.
• Employee discounts on vehicles and service.
• Opportunities for career growth and professional development.

About The Company

Kayser Janesville Chevrolet Buick GMC is a trusted automotive dealership located in Janesville, WI, committed to delivering exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and our knowledgeable, dedicated team that strives to exceed expectations. Join us and be part of a company that values integrity, teamwork, and excellence.