Service Advisor — Growth Path & Great Benefits

Kayser Buick GMC; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holiday pay

Employee discounts

Career development

Job summary

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to bridge customers and the service department. You will greet clients, explain repairs, and coordinate with technicians for timely service while maintaining accurate records and following up after visits.

The role emphasizes strong communication, organization, and familiarity with dealership software. Compensation ranges with benefits and opportunities for growth are highlighted in the listing.

Qualifications

• Experience in customer service or automotive service advisory is a plus.
• Excellent communication and interpersonal skills.
• Familiarity with automotive terminology and repair processes.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication

Organizational skills

Automotive terminology

Team coordination

Education

High school diploma or equivalent

Automotive training preferred

Tools

Dealership Management Software

Job description

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to bridge customers and the service department. You will greet clients, explain repairs, and coordinate with technicians for timely service while maintaining accurate records and following up after visits.

The role emphasizes strong communication, organization, and familiarity with dealership software. Compensation ranges with benefits and opportunities for growth are highlighted in the listing.