Service Advisor - Growth, Benefits & Competitive Pay

Kayser Automotive Group; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Retirement plan

Paid time off & holidays

Employee discounts on vehicles & parts

Career growth opportunities

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI, acting as the essential link between customers and the service department. You will greet customers, document vehicle service histories, and communicate repair needs clearly to technicians to ensure smooth operations.

The role emphasizes excellent customer service, strong communication, and organizational skills, with opportunities to promote additional services and growth within the dealership.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Experience in customer service or automotive service advisor is a plus.
• Strong communication and organizational abilities.

Responsibilities

• Greet customers promptly and address service needs.
• Provide accurate estimates and explanations of repairs.
• Coordinate with technicians to ensure timely service.
• Maintain detailed service histories and customer interactions.
• Follow up on service status and satisfaction.
• Manage appointment scheduling and parts coordination.
• Promote additional services to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Dealership software

Education

High school diploma or equivalent

Automotive training preferred

Tools

Dealership management software

Computers

Job description

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor in Janesville, WI, acting as the essential link between customers and the service department. You will greet customers, document vehicle service histories, and communicate repair needs clearly to technicians to ensure smooth operations.

The role emphasizes excellent customer service, strong communication, and organizational skills, with opportunities to promote additional services and growth within the dealership.