Service Advisor: Elevate Customer Experience & Auto Care

Chrysler LLC; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Paid time off

Holiday pay

Employee discounts

Career development

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to be the vital link between customers and the service department in Janesville, WI. You will communicate service needs, present clear estimates, and ensure a smooth service experience.

Join our team and provide exceptional customer service, coordinate with technicians, maintain service histories, and support parts and sales efforts to enhance satisfaction and dealership revenue.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Experience in customer service or automotive service advisor is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks under pressure.
• Familiarity with automotive terminology and repair processes.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and liaise with parts department.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Communication

Interpersonal skills

Organization

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

DMS software

Job description

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to be the vital link between customers and the service department in Janesville, WI. You will communicate service needs, present clear estimates, and ensure a smooth service experience.

Join our team and provide exceptional customer service, coordinate with technicians, maintain service histories, and support parts and sales efforts to enhance satisfaction and dealership revenue.