Automotive Service Advisor – Growth & Benefits

Kayser Ford Sauk City; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off

Holiday pay

Employee discounts

Career growth opportunities

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to bridge customers and the service department in Janesville, WI. You will greet customers, explain repairs, and coordinate with technicians to ensure timely service.

This role requires strong communication, organizational skills, and familiarity with dealership software. Benefits include health/dental/vision, retirement plan, paid time off, and employee discounts, with a salary between $55,000 and $95,000 per year.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Communication

Customer service

Organization

DMS software

Multitasking

Education

High school diploma

Automotive training

Tools

DMS software

Job description

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to bridge customers and the service department in Janesville, WI. You will greet customers, explain repairs, and coordinate with technicians to ensure timely service.

This role requires strong communication, organizational skills, and familiarity with dealership software. Benefits include health/dental/vision, retirement plan, paid time off, and employee discounts, with a salary between $55,000 and $95,000 per year.