Service Advisor - High-Earning Auto Care Expert

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company-paid life insurance

401(k) with company match

Paid time off

Parental leave

Training and development

Job summary

Sonic Automotive, Inc. invites applications for a Service Advisor at Honda of Stevens Creek in San Jose, CA. You will bridge customers and technicians, ensuring clear communication, accurate service documentation, and timely completion of repairs.

Responsibilities include greeting customers, presenting service options, estimating costs, coordinating workflow, and maintaining records. Competitive compensation reflects base pay plus commission and bonuses, with strong benefits and growth

Qualifications

• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.

Responsibilities

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Skills

Communication

Interpersonal skills

Auto systems knowledge

DMS proficiency

Service scheduling software

Organizational skills

Job description

Sonic Automotive, Inc. invites applications for a Service Advisor at Honda of Stevens Creek in San Jose, CA. You will bridge customers and technicians, ensuring clear communication, accurate service documentation, and timely completion of repairs.

Responsibilities include greeting customers, presenting service options, estimating costs, coordinating workflow, and maintaining records. Competitive compensation reflects base pay plus commission and bonuses, with strong benefits and growth