Service Advisor - Honda of Serramonte

Sonic Automotive; Colma (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

Competitive salary

Award winning training

Personal Automotive Concierge Service

Job summary

A leading automotive company in Colma, CA is seeking a Service Advisor who will provide outstanding customer service while coordinating repairs and ensuring smooth operations in the service department. The ideal candidate has a minimum of 2 years experience in a high-volume dealership and must possess strong communication and organizational skills. This full-time role offers competitive compensation ranging from $50,000 to over $100,000, depending on performance and commission, alongside attractive benefits including medical and 401k.

Qualifications

• At least 2 years experience as a Service Advisor in a high volume dealership setting.
• Valid Driver's License and good driving record.
• Ability to pass pre-employment testing including background checks and drug tests.

Responsibilities

• Greet customers in a friendly and professional manner.
• Document vehicle issues and communicate estimated costs.
• Schedule appointments and manage service bay availability.
• Provide accurate repair timelines and follow up with customers for satisfaction.

Skills

Customer Service Excellence

Communication Skills

Organizational Skills

Multitasking

Tools

CDK

Job description

Service Advisor - Honda of Serramonte in Colma, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Honda of Serramonteis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $50,000 to $100,000 +

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 2 + years experience as a Service Advisor in a high volumedealership setting.
• Experience with Honda or Acura brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures

Required:

• All applicants must be authorized to workin the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule

• FULL TIME
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.