High-Earning Service Advisor & Auto Care Concierge

Sonic Automotive; Poway (CA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401k

PTO

Commission

Training opportunities

Job summary

Poway Honda, a Sonic Automotive family dealership, is hiring a Service Advisor to schedule service, greet customers, and provide accurate labor/parts estimates. The role requires dealership experience, strong communication, and adherence to safety standards.

The position offers base hourly pay of $17 plus commission, with an on-target earnings range of $80,000 to $150,000 per year, and comprehensive benefits including medical/dental/vision, HSA, 401k and PTO.

Qualifications

• 2 years or more of previous Advisor experience.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Skills

Advisor experience

Customer service

Communication skills

Reading comprehension

Dealership experience

Safety awareness

Education

High school diploma or equivalent

ASE certification preferred

Job description

Poway Honda, a Sonic Automotive family dealership, is hiring a Service Advisor to schedule service, greet customers, and provide accurate labor/parts estimates. The role requires dealership experience, strong communication, and adherence to safety standards.

The position offers base hourly pay of $17 plus commission, with an on-target earnings range of $80,000 to $150,000 per year, and comprehensive benefits including medical/dental/vision, HSA, 401k and PTO.