Internal Service Advisor – Auto Reconditioning & RO Lead

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Union benefits

Job summary

Sonic Automotive, Inc. at Honda of Stevens Creek in San Jose, CA is seeking an Internal Advisor to coordinate repair and reconditioning for dealership-owned vehicles, including used cars and warranty work.

You will serve as the primary liaison among service, parts, sales, and technicians to ensure efficient workflow and high-quality results. This full-time position requires automotive service experience, strong communication skills, and proficiency with dealership management software (CDK, SIMS,

Qualifications

• Experience in automotive service, repair order management, or dealership operations.
• Strong understanding of vehicle systems and repair terminology.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced shop environment.
• Proficiency with dealership management software (CDK, SIMS, Dealer Track).
• Experience as a Service Advisor, Internal Writer, Warranty Administrator, or Used Car Coordinator.
• Honda or import-brand dealership experience.
• Familiarity with Honda warranty, recall procedures, and factory repair guidelines.
• Strong ability to balance cost control with repair quality and safety.

Responsibilities

• Drive the RO process from open to close - fast, accurate, and fully documented.
• Coordinate repairs for used cars, dealer-owned vehicles, and internal requests.
• Communicate clearly with technicians, parts, and sales so everyone knows what's happening and when.
• Control costs and ensure all work meets dealership standards before releasing vehicles.
• Track every vehicle through the recon pipeline and eliminate bottlenecks.
• Keep the shop moving by prioritizing work and balancing technician loads.
• Support service leadership with updates, reporting, and process improvements.

Skills

Customer service

Automotive service

Communication

Documentation

Dealership software

Tools

CDK

SIMS

Dealer Track

Job description

Sonic Automotive, Inc. at Honda of Stevens Creek in San Jose, CA is seeking an Internal Advisor to coordinate repair and reconditioning for dealership-owned vehicles, including used cars and warranty work.

You will serve as the primary liaison among service, parts, sales, and technicians to ensure efficient workflow and high-quality results. This full-time position requires automotive service experience, strong communication skills, and proficiency with dealership management software (CDK, SIMS,